Job openings for crm executive in gurgaon

Requirements:
Good Communication and presentation skills
Good knowledge of MS Office (Powerpoint, Excel etc.)
Keen interest in Logistics
Willing to Learn and implement
Attitude to explore new things
Willing to give commitment and should be flexible.

Roles and responsibilities:
Coordinating with customer and handling their queries regarding any issues
Excellent with coordination & problem solving, providing timely solution
Handling client escalations and closures
Checking MIS Report on daily basis and sharing the same with customer.
To Ensure all shipments to be picked up and connected from origin as per defined TAT
Generation of required documents for Transportation i.e LR, GP, Ewaybill etc.
Generation of Invoices for the allotted customers and on time submission
Timely payment collection
Coordinating with WH for the daily System entries and transactions
Coordinating with the WHs for the stock reconciliation as per schedule
Should be focused on customer satisfaction.
Maintaining the MOM along with actions plan for improvement
Customer centric approach & Positive Attitude.